Nusuk referral code problems and how to fix them

Most problems with Nusuk Challenge referral codes have a simple cause and a quick fix. Find the message or problem you see below and follow the steps. Nusuk Keys is an unofficial community site, so for anything about the draws themselves, always check the rules inside the Nusuk app.

"Code already has been used"

What you see: You paste a code into "Add code to get new key", tap "Check the code", and the app says "Code already has been used" or something similar.

Why it happens: You can use each person's code only once. If you applied this code before, maybe on another day or from another site, the app will not accept it again.

1. Do not keep trying the same code. It will not work a second time.
2. Go back to Nusuk Keys and tap "Skip" or "Applied, next" to get a different code.
3. Copy the new code and try it in the app.
4. Codes you copy on Nusuk Keys are remembered on your phone, so you will not be shown the same code again here.

"Invalid code" or wrong code

What you see: The app says the code is invalid, or it does not accept it.

Why it happens: A Nusuk referral code looks like NG-xxxxxxxx, and it is case-sensitive. NG-AbC and NG-abc are two different codes. A typo, a missing letter or an extra space is enough to break it.

1. Copy the code with the "Copy code" button instead of typing it by hand.
2. Check that the code starts with NG- and that nothing is missing.
3. Remove any space before or after the code.
4. Check capital and small letters. They must match exactly.
5. Tap "Check the code" again.

The app refuses more codes for now

What you see: A message about a limit, or the app will not accept any more codes even though they look correct.

Why it happens: The Nusuk app may stop you from adding more codes for a while. The exact limit and timing are set by the app and can change.

1. Stop adding codes for now.
2. Try again later, or the next day.
3. Check the rules in the app, for example in the "Help" tab.
4. Remember that you still get one key at the start of each day.

The "open in Nusuk" button opens the browser, not the app

What you see: You tap the button on a code card, and a web page opens in Chrome or Safari instead of the Nusuk app.

Why it happens: Your phone is not set to open Nusuk links in the app, so it uses the browser.

On Android:

1. Open your phone's Settings.
2. Go to Apps, then Nusuk.
3. Tap "Open by default".
4. Allow the app to open supported links.
5. Go back to Nusuk Keys and tap the button again.

On iPhone:

1. Tap the button on the code card.
2. If Safari asks "Open in Nusuk?", tap "Open".
3. If nothing happens, use the copy and paste method below.

If it still does not work:

1. Tap "Copy code" on the card.
2. Open the Nusuk app yourself and go to "Keys".
3. Paste the code into "Add code to get new key".
4. Tap "Check the code".

The key count did not go up

What you see: The code was accepted, but your number of keys looks the same.

Why it happens: The screen does not always update straight away.

1. Switch to another tab in the challenge area, such as "Play" or "Share".
2. Come back to "Keys".
3. Or pull down on the screen to refresh it.
4. If the number still has not changed, close the app fully and open it again.

I shared my code but got no keys yet

What you see: Your code is on Nusuk Keys, but your key count has not gone up.

Why it happens: You benefit only when other people apply your code in their app. Sharing it puts your code in the list, but someone still has to use it.

1. Be patient. Nusuk Keys shows the least-used codes first, so every shared code gets a fair turn.
2. After sharing, check how many people have copied your code on the site.
3. Use the WhatsApp, Facebook and Telegram buttons to share your code with family and friends.
4. Ask people you know to apply it in the Nusuk app.

"This code is already in the list"

What you see: You try to share a code on Nusuk Keys, and the site says the code is already in the list.

Why it happens: Each code can be added only once. Capital and small letters do not matter here, so NG-AbC and NG-abc count as the same code for this check.

1. Make sure you are adding your own personal code, not one you copied from someone else.
2. To find your code, open the Nusuk app and go to "Keys", then "Share", then "Copy".
3. Paste that whole message into the share box on Nusuk Keys. The site picks out your code.
4. If your own code is already listed, you added it before. There is nothing more to do.

Paste does not work on iPhone

What you see: You tap the box but nothing gets pasted, or the paste option does not appear.

Why it happens: iPhone sometimes needs you to allow pasting, or to use the menu to paste.

1. Tap the "Paste" button next to the box, if you see one.
2. Or press and hold inside the box, then choose "Paste" from the menu.
3. If iPhone asks for permission to paste, tap "Allow Paste".
4. You can also paste the whole share message from the Nusuk app. The site finds the code in it.

A code on Nusuk Keys does not work

What you see: A code you copied from this site is rejected by the app.

Why it happens: Some codes are typed wrongly by the person who shared them, or they stop working for other reasons.

1. Go back to the code card on Nusuk Keys.
2. Tap "This code doesn't work".
3. When several people report the same code, it is hidden for everyone.
4. Tap "Skip" or swipe left to move to the next code.

Still stuck?

If your problem is not listed here, or the steps did not help, send us a message on the contact page. Tell us what you see on the screen and which phone you use. Please never send your Nusuk password or OTP. Nusuk Keys never asks for your login.

Get your next key

Ready to try again? Copy a fresh code and apply it in the Nusuk app, then share your own code so others can help you too.