Nusuk Challenge Scams and How to Stay Safe

The Nusuk Challenge has made many people hopeful about a free Umrah. Sadly, where people are hopeful, scammers follow. They use words like "Nusuk", "free Umrah" and "keys" to trick people into paying money or handing over their accounts.

Most scams follow the same few patterns, so they are easy to spot once you know them. This guide covers the common tricks, how to check the official app, and what to do if someone targets you.

Nusuk Keys is an unofficial community website for sharing referral codes. We are not part of Nusuk or the Saudi Ministry of Hajj and Umrah, and we will never ask you for money or your login.

The one rule to remember

The Nusuk Challenge is a campaign inside the official Nusuk app. You collect keys, and keys are your entries for lucky draws. The campaign advertises 100 free Umrah trips and 10,000 cartons of Zamzam water. More keys can improve your chances, but nothing is guaranteed.

So remember: nobody can guarantee you a win, and you should never pay anyone to take part. For the basics, read What is the Nusuk Challenge?

Common Nusuk Challenge scams

Fake "guaranteed Umrah" offers

A message, post or video promises a "confirmed" or "guaranteed" free Umrah through the Nusuk Challenge if you call a number or join a group. This is false. Prizes are given by lucky draws, and anyone promising a guaranteed Umrah is a scammer.

"Processing fee" requests

The scammer says you have been selected and only need to pay a small "processing fee", "registration fee" or "delivery charge". Because the amount is small, it feels harmless. Never pay it.

Fake apps and APK files

Some people share APK files or links to a "modded" or "updated" Nusuk app that promises extra keys. Such files can steal your data or take control of your phone. Never install an app file sent on WhatsApp, Telegram or Facebook.

Requests for your password or OTP

Someone claiming to be "Nusuk support" asks for your password or the one-time code (OTP) sent to your phone, to "add keys" or "verify your prize". With your OTP, a scammer can enter your account. Never share either, however official the person sounds.

Fake winner messages

A message says "Congratulations, you won a free Umrah!" and asks you to open a link, send documents or bank details, or pay a fee. Do not click or send anything. Open the official Nusuk app yourself and check the "Winners" tab and your account there. A forwarded message proves nothing.

Paid "key selling" services

Some accounts sell "100 keys", "VIP codes" or "auto keys". But keys come from the app itself: one key every day, plus extra keys from valid codes, and referral codes are shared free, including on Nusuk Keys. Paying a stranger wastes your money, and some ask for your login to "deliver" the keys, then take over your account. Check the rules in the app before trusting any outside service.

How to check you are using the official Nusuk app

• Install it only from the official link, Google Play Store or Apple App Store. Search for "Nusuk" in the store yourself.
• On the store page, check the publisher details and reviews. Watch out for copycat apps with similar names or icons.
• Inside the app, the challenge area has tabs such as Play, Winners, Keys, Share and Help. Your keys are shown under "Keys".
• Check links carefully. Links on Nusuk Keys that open the app use services.nusuk.sa. Beware of look-alike addresses with extra words or letters.
• If you installed an APK from a chat, remove it and install the app from your phone's official store.

What Nusuk Keys will never ask for

Nusuk Keys is free, with no sign-up and no fee. We will never:

• Ask for your Nusuk password, OTP or login details.
• Ask you to pay for codes, keys or "faster" results.
• Message you to say that you have won a prize.
• Ask you to install an app or APK file.

The site only asks for your referral code, if you choose to share it. A referral code is meant to be shared. Your password and OTP are not.

If someone claiming to be from Nusuk Keys asks for any of the things above, it is not us. Please tell us through the contact page.

What to do if you were targeted

1. Do not pay. Pressure to pay quickly is a classic sign of a scam.
2. Stop replying. Do not send documents, codes or screenshots of your account.
3. Change your password. If you shared your password or an OTP, change your Nusuk password right away, and on any account that uses the same one.
4. Report it. Use the report option on WhatsApp, Facebook, Telegram or wherever the message came from. For official support, look in the "Help" tab of the Nusuk app.
5. Warn your family. A short note in your family group protects others.
6. If you already paid, contact your bank or payment provider as soon as possible.

Frequently asked questions

Do I have to pay to join the Nusuk Challenge?

You should never pay anyone to take part. You get one key each day in the app and extra keys from valid referral codes. Do not trust anyone asking for a "processing fee".

Can someone guarantee me a free Umrah?

No. Prizes are given through lucky draws. More keys can improve your chances, but no person, group or website can guarantee a win.

Is it safe to share my referral code?

Yes. Your NG- code is made for sharing. Just never share your password or OTP with it. See How to share your Nusuk referral code.

I installed an APK from a chat. What should I do?

Uninstall it, install the Nusuk app from Google Play Store or Apple App Store, and change your password if you typed it into the fake app.

Stay safe and keep collecting keys

Use only the official app, never pay, and keep your password and OTP to yourself. Then copy free codes on the home page and share your own code. For more help, see the complete guide, common fixes and How to get more Nusuk keys.